Urgent Requests
Please submit a ticket to DHTS if:
- Your site is down
- You need your site restored from a backup – staging area sites are backed up nightly
- Urgent requests (needing a response/action in less than 2 business days)
Please include the URL of the site you are requesting assistance with when submitting a ticket!
Microsoft Teams
If you have general questions that don't need immediate assistance, feel free to post to the SoM Web Federation User Group in Teams. As more question lines are developed, more specific content areas can be added.
SoM.WebHelp@duke.edu for questions about how to use any of the features and/or functionality built into the Drupal instance or if something is broken or not working correctly.